WARNING: This product contains nicotine.
Nicotine is an addictive chemical.

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We're open until 7:00p CST for Curbside Pickup

Austin Vapor - Shipping & Handling

Free In-Store Pickup:

If you select this option during checkout, you may pickup your order at our retail location In Round Rock during the hours of 11am-6:30pm Monday-Saturday (please allow up to 2 hours to process your order)

Austin Vapor

300 Hesters Crossing

Ste A-5

Round Rock, TX 78681

For any questions please call us at 512-772-4888.

 

Free Domestic U.S. Shipping on Orders Above $99
Note: Option available whenever the final cart price is above $99 after coupon code or any special discounts. You must select Free Shipping during checkout to be eligible and it will be shipped with First Class, which can take the full 48 business hours to be processed.


When will my order be shipped?
There is a 24-72 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a tracking email will automatically sent to the email on the order to showcase that the package is ready for shipment and sent to USPS for shipping deliveries. All shipping transit times are estimated delivery time.
We process orders from 11:00AM CST - 4PM CST on weekdays. We do not process orders on Saturdays, Sundays, and U.S Federal Holidays.


Where do you ship?
We ship to Most States in the United States (Unless otherwise in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. For armed forces, please select APO/FPO addresses for the correct shipping method.


Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

Estimated Transit Times


USPS First Class Mail ("snail mail") 4-10 business days* in transit
USPS Priority (standard shipping) 2-4 business days* in transit
USPS Operations Date: Monday - Saturday
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

 

State Regulations:
Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of Utah, Arkansas, and Vermont at this time.

For the State of Massachusetts, Washington, and Rhode Island, we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nicotine strength. We are only able to ship out Tobacco or unflavored E-Liquid to these states. It is your responsibility to be sure to remove any flavored E-Liquid in order to check out. Orders with flavored E-Liquids will be removed and cancelled from the order without notice, subject to entire order being cancelled and refunded while the rest of the package will be processed normally.


Adult Signature Fee: In accordance with local jurisdiction and laws, certain states requires the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation. This delivery service requires an additional charge and the rates will be reflected during the checkout process with a flat fee charged to residents of the following U.S. States:


 California
 Connecticut 
 Delaware 
 Hawaii 
 Iowa 
 Massachusetts 
 Minnesota 
 Nevada 
 North Dakota 
 Oregon 
 South Carolina 
 Texas 
 Virginia 
 Washington 

If there are any changes in regards to state regulations, we will update this page in the future. We apologize for this inconvenience and greatly appreciate your ongoing support.


Late Shipments:
Due to high volumes of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Austin Vapor and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:


USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

 

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.


Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.


Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Austin Vapor, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Austin Vapor strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Austin Vapor is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.


How are replacement parts shipped?
All replacement shipments and warranty shipments are shipped using USPS First Class Mail.
Have more questions or concerns? Please contact us.


PAGE UPDATE: 6/29/2020

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